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Become a ServiceNow Developer / Administrator
Build and configure enterprise-grade ServiceNow apps that automate IT workflows at scale.
CREATED BY
A
Ananya S. [PLACEHOLDER] ★ 4.9
Senior Software Engineer at ConnectIn | 7+ years of experience
About this Path
Designed for IT professionals and developers who want to build, configure, and administer ServiceNow platforms in real enterprise environments. You will go beyond basic configuration to write server-side scripts, design automated workflows, and pass the CSA or CAD certification. By the end, you can own a ServiceNow instance end-to-end.
Path Overview
Intermediate LevelCertificate of CompletionAbout 48 hours to completeEnglish language18+ curated videosLearn online at your own pace5 modules with resourcesGamified & interactive
Path Curriculum
Instance architecture and application scopes
Understand how ServiceNow separates global vs scoped apps and why it matters.
Tables, fields, and the CMDB data model
Navigate the schema with Table Builder and define CI relationships correctly.
User administration, roles, and ACLs
Configure role-based access and write ACL scripts to protect sensitive records.
Update sets and migration best practices
Capture and promote configuration changes safely across dev, test, and prod.
Incident, Problem, and Change Management setup
Map SLAs, assignment rules, and state flows to your org's ITIL process.
Service Catalog items and variables
Build multi-step catalog items with variable sets, UI policies, and client scripts.
SLA definitions and breach notifications
Configure SLA stages, pause conditions, and escalation email notifications.
Knowledge Management and self-service deflection
Publish a KB article workflow that reduces L1 ticket volume measurably.
GlideRecord CRUD operations and query patterns
Write efficient encoded queries that avoid full-table scans in large instances.
Business Rules: when and what to use
Choose correctly between before, after, async, and display Business Rules.
Script Includes and reusable utility classes
Package shared logic into scoped Script Includes with proper API access controls.
REST integration with external systems via IntegrationHub
Consume and expose REST APIs using IntegrationHub spokes and connection aliases.
Flow Designer triggers, actions, and flow logic
Build approval flows with parallel branches, conditions, and wait-for-condition steps.
Subflows and reusable action design
Extract common automation patterns into subflows callable across multiple flows.
Scheduled jobs and event-driven automation
Create Scheduled Scripts and Event Registry listeners for async processing.
Studio and scoped app architecture
Use Studio to scaffold a scoped app with proper namespace and dependency management.
Service Portal widgets with AngularJS and Bootstrap
Build a custom widget that surfaces real-time data using the widget server script.
ATF automated testing for continuous delivery
Write Automated Test Framework tests that run on every update set promotion.
CSA/CAD exam preparation and practice domains
Review Exam Specifications and attempt timed practice tests on core competency areas.
What you'll learn
- ✓Configure ITSM modules including Incident, Change, Problem, and Service Catalog from scratch.
- ✓Write Glide scripting (GlideRecord, GlideAggregate) to automate complex backend logic.
- ✓Build Flow Designer and Workflow Editor automations that eliminate manual approval chains.
- ✓Create custom applications using Studio with scoped app isolation and update sets.
- ✓Design and deploy Service Portal pages using AngularJS widgets and Bootstrap theming.
- ✓Prepare for and pass the ServiceNow Certified System Administrator (CSA) exam.